New🌶️

We have launched the Campaigns and Audience Lists BETA to enable customers to nurture and engage talent within their database. See Applicant Campaigns & Audience Lists (Beta) in our knowledge base to learn more.

Fixed👷

• Resumes can be viewed in the mobile app again.

• Applicants can once again be advanced and declined in the mobile app.

• Load time slowdowns within the platform have been addressed and returned to normal.

• An issue causing unrelated comments to appear on candidate files has been corrected.

• SkillSurvey responses are once again visible in the platform.

• Indeed Sponsorship campaigns now indicate when they have expired.

• An incident causing signed dates to appear incorrectly for some applications has been fixed.

• An issue causing some applications to be missing the applied date and signature has been resolved.

• The 'Schedule Interview' button no longer shows as 'Resend Invite' when an interview request has not yet been sent.

• Message template titles can no longer be saved with a title that already exists.

• Resumes will now be included when candidates are transferred to other jobs.

• Requests to update missing information will no longer be automatically sent when candidates are transferred to other jobs.

• Optional application fields are now visible to hiring managers even when the field is left blank by the applicant.

• Incorrect dates will no longer appear when manually scheduling interviews.

• The 'Create Invite' button to manually schedule interviews is visible once again.

New ⭐

• We have increased account security through Multi-Factor Authentication (MFA) and Single Sign-On (SSO)! To learn more, please see Account Security in our knowledge base.

• The new Resource Center combines our key resources in one convenient menu. To see it in action, click the Resource Center bubble in your Hireology account or check it out here!

Updated ✅

• Applicants can now choose Doctorate Degree from the dropdown menu when selecting their highest level of education completed.

• Career sites and job widgets can now be filtered by Location instead of Store for all non-automotive customers.

• Hireology now supports company addresses within these US Territories:

  Puerto Rico - PR
  U.S. Virgin Islands - VI
  American Samoa - AS
  Commonwealth of the Northern Mariana Islands - MP
  Guam - GU
  Republic of the Marshall Islands - MH

As promised, we are continuing our commitment to being Eager to Improve through our latest Bug Bash! Here are all the bugs our team recently addressed:

Fixed

🐛 Referrals that are added manually can now be linked to both Active and Inactive jobs.

🐛 All referral campaign emails will now be sent successfully.

🐛 QR codes generated within Hireology referrals now open the correct URL.

🐛 Company names are now filled in automatically in the referrals chatbot.

🐛 Users can navigate between PDF documents in a candidate's profile without receiving an error message.

🐛 Prescreen surveys can now be submitted successfully by applicants.

🐛 Users can now order background checks without getting stuck in the confirmation step.

🐛 Users will no longer experience significant delays when marking messages as 'Reviewed' in the Inbox.

🐛 Access to Insights data now corresponds to a user's permissions.

🐛 The interview scheduler can now be launched without generating an error message.

🐛 Correct dates are now displayed for interviews that are scheduled manually.

🐛 Users will be prompted to provide an address when scheduling in-person interviews if the location address is missing.

New! Default SMS Templates
You can view, edit, or archive these templates by navigating to Settings, clicking Templates, and selecting Text Templates. They are also available for selection from the SMS templates dropdown menu.

Missing Information Automation Update
All application fields can now be edited by candidates when the missing information email is sent automatically or manually. To learn more, please see Missing Information.

Distinct Candidate Profiles Update
When an applicant applies multiple times to the same or different jobs, each application will contain details that are unique to that specific application. To learn more, check out Duplicate / Multiple Applications.

Fixed

• Background checks did not populate after being ordered.

• Changes made to Career Site settings disappeared after leaving the page.

• Applications could not be viewed when the application included custom questions.

• Email templates for Hireology Referrals did not always save successfully after editing.

• The interview confirmation template did not populate correctly when manually scheduling interviews.

• FAQs in the Hireology Referrals chatbot did not display correctly when italics were used.

• Correct capitalization had to be used in order to produce results when using the magnifying glass to search for candidates by name.

• Offer letters could not be downloaded once the letter was signed.

• Candidate messages disappeared from the Inbox when a candidate was declined.

• Netchex could not be enabled on new accounts.

• Incorrect disposition codes were being set when transferring a candidate to another job.

• The option to text a candidate was available even when the candidate did not provide a phone number.

Indeed Sponsorship is now available within your Hireology account! ⭐

Our full integration with Indeed Sponsored Jobs means that jobs can be sponsored from the Hireology platform while maintaining the flexibility and analytics offered by Indeed. Job seekers who apply to Hireology jobs with Indeed sponsorship can be moved through your hiring process via Hireology.

To learn more, check out Sponsoring Jobs on Indeed!

New 🎉

• We've added a Last Refreshed date to the Jobs page that will appear after a job has been automatically refreshed!

Updated 🙌

• A Pro Tip has been added to the Job Details page to clarify who should be included on the hiring team when opening a job.

• We heard your request and brought back the Resume display window on the Interview Page!

• To make it easier for applicants to understand why they should opt-in to SMS, the opt-in verbiage has been updated to say, "I would like to communicate with the hiring team via text message about my application and next steps."

• As a reminder, Hireology now supports Google Analytics 4, since Google no longer supports the Universal Analytics platform. To add your new Google Analytics 4 Tag ID, navigate to Settings → Career Site → Google Tracking or check out Tracking Hireology Data With Google Analytics for more details.

Fixed 👷

• The 'Open a Job' button has been hidden for all users who do not have the permission to open a job.

• Orders for 10-panel drug screenings will now be processed correctly.

• Missing custom email and SMS templates can be accessed as expected in the platform.

• Remote jobs can now be edited to have a location.

Enhanced Account Protection 🔒

To strengthen the security of your account, we released an update on August 7, 2023 that will require users to sign in more frequently. Users will be logged out automatically after 24 hours of inactivity, or once every 14 days for users who take action more often than every 24 hours.

To learn more, see Account Security in our support center.

Job Refresh & Indeed Sponsored Jobs 🔄

We recently discovered a minor issue with how job refresh impacts Indeed sponsored jobs. To keep things running smoothly and ensure the best results, we’re making an adjustment to the job refresh schedule. Any jobs set to refresh in August will have the refresh date extended by 30 days. This impacts all customers whether or not you are currently sponsoring a job.

Please note, if you are sponsoring a job directly on Indeed, automatic job refresh should be disabled while your campaign is running to avoid any issues like being accidentally removed or pausing the budget. 

Here's what we've fixed since our last update! ⭐

• An issue where Employees were being automatically moved to the Archive when added to a location in Referrals.

• An incident that briefly prevented applicants from being able to submit applications.

• An issue where searches for resume keywords did not populate resumes containing those keywords.

• An issue that prevented the Province field from pre-populating or being selected for jobs with Canadian addresses.

We love your feedback! Feel free to drop a reaction or send us your thoughts about these updates by clicking the emoji or message icons below! 😀 💬

In the spirit of being Eager to Improve, we launched our first-ever Bug Bash this month! Our team focused their recent efforts on squashing bugs to improve system performance, and ultimately enhance the user experience for our loyal customers. Check out what we've accomplished below and stay tuned for our next Bug Bash! 🥳

Fixed

• The Reporting tab under Insights now populates with candidate data.

• Latency issues no longer cause Hireology to not load for some users.

• Career site jobs filters now sort properly on page load.

• Accounts that were unable to previously, can now close jobs.

• Text messages sent through automation will now use customized message templates.

• Candidate SMS replies now populate in the app.

• The 10-panel drug screen now processes correctly.

• The “New” text next to the applicant number is no longer cut off.

• Jobs that were switched to a physical address after being created with a remote location, now populate correctly on Indeed.

• @mentioning a person that does not exist as a user in Hireology no longer results in a blank page.

• Users can now edit the Application Form from Hiring Steps without getting stuck on the Application Form page.

• Candidate statuses can now be updated in the pop-up modal after sending an email.

• Custom applications now collect Required information consistently.

• The Offer Letter page now loads correctly when navigating from the candidate list for all users.

• The SMS dropdown now resizes correctly based on the template chosen.

• Jobs opened on a child account no longer pull in the address of the parent account instead of the child location.

• Clicking the “Needs Review” button on the Applicant page no longer results in a blank screen.

• New Hires are no longer getting stuck in Onboarding.

• The word "Null" no longer shows under Details in the Report Card when removing address information for an applicant.

• The email template dropdown menu is now responsive for all users.

• Jobs opened from a template now list a job family.

• Users can now open inbox messages from all pages in Settings.

• Inbox notifications no longer disappear while on certain pages in Settings.

• Work History and Other headings are no longer included on printed and downloaded applications when they should not be.

• Candidate details now populate on the candidate profile page every time.

• Resume info now displays correctly when pulled up on the Interview page.

Hireology Referral Fixes

• Referral campaign messages now display Referrals and Hires correctly.

• Specific job bonuses are once more an option in Referral Account Settings.

• All hires made in Hireology are now transferred into the Referrals portal.

• The extra “of” typo in TextApply has been corrected for the sentence, "What type of job of are you interested in?"

• The Referral QR code no longer loads incorrect web pages.

Updates

• EEO forms now reflect the OFCCP’s new Voluntary Self-Identification of Disability Form.

• The candidate Details modal now allows address, city, and zip to be deleted.

We've added two new automated communication options!

• Application Received: Automatically notify applicants via email and/or text* that their application has been received.

• Application To Be Reviewed: If an application has not been reviewed within a selected time frame, automatically notify the applicant via email and/or text* that their application will be reviewed.

To learn how to turn on these communication options, check out Automated Communication in our Knowledge Base.

*Since some applicants opt out of text communication, we recommend always sending notifications via email even when the text notification type is enabled!